Shipping and Delivery Policy

Processing Time

• All our products are made to order and require processing time before shipment.
• The processing time typically ranges from 2–3 business days, depending on the product and print provider.
• Orders are processed Monday through Friday, excluding holidays.

Shipping Time

• Once your order is processed, the estimated delivery time varies depending on the shipping destination:
  • United States: 5–10 business days.
  • Canada: 7–14 business days.
  • Europe: 5–15 business days.
  • Rest of the World: 10–20 business days.

Shipping Costs

• Shipping costs are calculated at checkout based on the product weight, dimensions, and shipping destination.
• We occasionally offer free shipping promotions, so be sure to subscribe to our updates.

Tracking Your Order

• You will receive a confirmation email with a tracking link once your order has been shipped.
• Please allow 24–48 hours for the tracking information to update.

Customs and Import Fees

• For international orders, customs or import fees may apply.
• These fees are determined by the destination country and are the responsibility of the customer.

Issues with Delivery

• If your package is delayed or lost during transit, please contact us at support@sentrixstudio.com
• We will work with the shipping carrier to resolve any issues and ensure you receive your order.

Contact Us

For any questions or concerns about your order, feel free to reach out to us at support@sentrixstudio.com